Last updated: June 2026
This Refund Policy applies to the redemption of investments in mutual funds managed by PT Ciptadana Asset Management, as well as any fees paid in connection with our services.
Our open-ended mutual funds allow investors to redeem their units on any business day at the prevailing Net Asset Value (NAV). Redemption proceeds are typically settled within T+3 to T+7 business days, depending on the fund type, in accordance with OJK regulations and the fund's prospectus.
Certain funds may charge a redemption fee for withdrawals made within a minimum holding period. Any such fees are disclosed in the fund's prospectus and are deducted from the redemption proceeds before settlement.
Redemption requests are processed at the NAV calculated on the day the complete and valid request is received, subject to the fund's cut-off time as specified in its prospectus.
Management fees are calculated and accrued daily as a percentage of the fund's NAV, as disclosed in each fund's prospectus. These fees are non-refundable. Performance fees, where applicable, are calculated and paid in accordance with the fund's prospectus and are also non-refundable once they have accrued.
Structured and bespoke portfolio mandates may have different liquidity terms than our retail mutual funds. Withdrawal terms — including notice periods, settlement timelines, and any applicable early withdrawal penalties — are agreed upon in the investment management agreement at the start of the mandate. Clients should refer to their individual agreements for specific terms.
In exceptional circumstances — such as significant market disruption, a suspension of trading on the Indonesia Stock Exchange, or a force majeure event — we may temporarily suspend the processing of redemptions in accordance with OJK regulations and the fund's prospectus. Any such suspension will be communicated to affected investors as soon as practicable.
In the event of an administrative error resulting in an incorrect payment to or from a client account, we will correct the error promptly upon discovery. This may involve reclaiming overpayments or making good underpayments, in consultation with the affected client.
For questions about this Refund Policy, or to initiate a redemption, please contact our client services team:
PT Ciptadana Asset Management
Gedung Plaza Asia, Office Park Unit 2 Lt. 3
Jalan Jenderal Sudirman Kav. 59, Jakarta 12190
Email: info@ciptadana-cam.it.com
Phone: +62 21 2557 4800